Free One-year Warranty on all jewelry.
28Gems fully stand behind our products and warrant that all items will be free from manufacturing defects. Therefore, all of our products are covered by a one-year warranty. Additional years of warranty can be purchased for a low price.
What is included in your Warranty?
28Gems will gladly resize a ring that is too small or too large, FREE of charge. Please note that full eternity rings cannot be re-sized because the stones are set all the way around the band. However, we offer a 14-day return or exchange policy. Limit to 2 occurrences per year.
Labor for replacing your missing stones. However, the cost of the new stone is not covered by the warranty. We will send you a quote for this.
We will gladly polish and apply rhodium treatment for your jewelry. This will reinforce the surface which helps resist scratches. Limit to 2 occurrences per year.
As you continue wearing your jewelry, natural oils and hand lotions may cause the metal to seem dull. Professionally cleaning your jewelry as needed will restore its original shine. We will gladly clean your jewelry. Limit to 2 occurrences per year.
This warranty covers manufacturer's defects, but excludes: lost stones; lost or stolen parts; damages due to personal misuse or negligence; general wear and tear such as scratches, and dents; fading or chipping (which depends almost entirely on how the product is handled by the user)' damages caused by misuse; tampering with the product; failure to follow the care and special handling provisions in the instructions (if included); and other liquid damage. Repair performed by someone other than 28Gems Master Jewelers will void this warranty policy. Shipping cost to our office is not included and is the responsibility of the consumer. 28Gems pays for the return shipping back to you. This warranty is non-transferrable. Fine jewelry is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.